Frequently Asked Questions (FAQ)

Here's a list of our frequently asked questions, click to reveal the answers:

Q. How to do I enroll? What documents do I need to supply? Do you need hard copy documents or softcopy?

A: Kindly complete the online form for your selected course and email the completed form with supporting documents to The list of supporting documents required is stated in the enrolment form. 


Q. How can I convince my employer to pay for the course?

A: Check out this blog: 5 reasons why your employer should sponsor you to do an ICA qualification

Q: What happens if I can’t attend a workshop?

A: 100% is required for workshops in order for you to receive IBF funding. Our Virtual Instructor-Led Workshops are recorded and made available on the LMS for you to re-watch at your own time. 


Q: Can I defer/transfer my studies to another cohort?

A: If you are unable to continue with your studies due to mitigating circumstances, do write in to to request for a deferment to the next cohort. This will be granted on a case by case basis. However you will need to be aware that should the programme be eligible for IBF funding, the funding quantum may have changed for the subsequent cohorts. In the event the funding level is lower than before, ICTA will have the legal obligation to claw back the difference and pay back to IBF.


Q: Will I still get the same experience now that classes are online?

A: To adapt to the situation now, ICTA has worked hard to bring online classes similar to face-to-face classes. There are still interactive activities such as group discussions during the class. The only difference is that you are learning in a different location from everyone. 

Q: I am funding my qualification myself; do I have to pay the full fee upfront?

Singaporeans/PRs who are eligible for the IBF funding will need to pay only the nett fee upfront. Please refer to the course page for payment details.


Q: What funding am I eligible for?

A: IBF-STS recognized programme funding is available to self-paying and company sponsored Singaporeans and Permanent Residents physically residing in Singapore. IBF FTS eligible programme funding is available to company-sponsored Singaporeans and Permanent Residents physically residing in Singapore.

Companies refer to Singapore financial institution regulated by MAS (licensed or license exempt) as well as fintech firms certified by the Singapore Fintech Association.

Prevailing IBF funding terms apply.


Q: Will I still get funding if I fail?

A: Should you fail the programme despite the resit, ICTA will exercise its legal responsibility to claw back the disbursed total fee subsidy from the self-sponsored individual and return the monies recovered to IBF within 2 months from the completion of the programme.


Q: What funding can I use for SkillsFuture? 

A: Singaporeans can utilise their SkillsFuture Credits to offset part of the course fee where applicable.


Q: How much SkillsFuture do I have left?

A: You can check your SkillsFuture Credit balance and claim transactions. You may follow these steps to log in:

  1. Go to MySkillsFuture 
  2. Click on ‘Login’
  3. Upon login, click on ‘SkillsFuture Credit’


Q: How much SkillsFuture allocation is there?

A: The amount to be utilised with your SkillsFuture Credit can be determined by you. It will be dependent on the amount you have in your SkillsFuture Credit account.

Q: What's involved in a VC? 

A: Your workshops are 3 hour virtual instructor-led trainings that are designed to be engaging and interactive. During the virtual classroom, you will be guided by your tutor through workshop materials, collaborate with classmates to review case studies through breakout rooms and participate in an interactive virtual classroom.


Q: How do I access them? Where is the link to join the zoom?

A: You will receive an email with the Zoom link to the Virtual Classroom one day prior to the actual workshop date. Simply click on the link provided to access the class. 


Q: What if I can't access that technology on my laptop?

A: You will be provided with a step-by-step manual on how to set up your device for Zoom. This is included in the email you will receive on your workshop details.


Q: What's expected of me? 

A: As part of the IBF funding requirement, students will need to keep their camera on throughout the duration of the Virtual Class. Part of the etiquette would be to mute the audio to minimise disruption to the session. You may unmute yourself to raise questions or in group discussions. 


Q: Are they recorded? Where?

A: All virtual workshops will be recorded and uploaded to your learning platform within 3 weeks from the workshop dates.


Q: What if I can't attend?

A: We understand you may not be able to attend a workshop due to unforseen circumstances. However, you will need to be aware of the minimum attendance requirement for IBF STS accredited and IBF FTS approved programmes to qualify for the funding. Some programmes may have multiple workshops running during the same period. As such, you can inform ICTA in writing at least 7 days in advance in order for our student admin team to try to fit you on an alternative date. This is on a case by case basis and subject to class availability.  


Q: Who will be delivering the VC? 

A: Beside ICA's teaching faculty comprise of Course Directors who are knowledgeable of local laws and regulations and international best practice. We also use a number of external trainers to enliven the learning process. All trainers have extensive experience. They come from a variety of backgrounds and a number are still practicing in their profession so you can be confident that the learning you receive is practical and up-to-date.


Q: What if I don't understand what is being taught? 

A: The virtual classes are the ideal platforms for you to raise questions to the tutors. Tutor support is also available via the LMS.


Q: What if I don't want to switch on my camera?

A: It is a requirement by IBF for candidates receiving funding to have their camera switched on the full duration of the virtual classes for attendance verification purposes. Failure to comply may result in revoking of your funding privileges.


Q: Do I have to participate in the breakout rooms?

A: Yes, participation in the breakout room discussions is compulsory. This is the time you put theory to action in the team discussion. 

Q: When should I login and start?

A: The course materials will be available on the Learning Hub from the course commencement date. You can access the learning hub by going to the ICA website and select the pink Login button in the top right-hand corner.

Log in with your username (registered email address) and password sent to you in the Welcome email from ICA Membership. Once logged in for the first time you will be prompted to change your password. 

Once you enter the site you will be taken to the Learning Hub homepage and your course should be presented on the priority tile at the top of the page. If you are enrolled in multiple courses, you can select My Courses from Learning Hub found on the top right hand corner of the page, and choose the course you wish to visit.

To access your course materials click on the pink To Course button and you will be brought directly to your Learning Management System (LMS) page which contains your online learning materials.

We advise that you log in early and start by exploring the interface and reading through the course units in the module before joining the virtual classrooms. We also recommend that you test your equipment to make sure you can log in to avoid any delays in accessing the virtual classroom on the day. Check your device audio and microphone are working well and are enabled during the live session for the best experience.  


Below are links to support videos for the main software we use.


Q: I can’t access the learning platform with the user ID and password provided?

A: Check that you are accessing the right website:

Your username is the email address you provided on enrollment and the password can be found in the Welcome email from ICA Membership.

The login details are case sensitive.

If you have forgotten your password, please click the 'Forgot Password' link on the login page.

If this does not work, please take a screenshot of any error message and email and we will look further into this for you.


Q: Will hardcopy notes be available?

A: No. Your course materials are available for download in PDF format. However, as the learning management platform is optimized for interactive learning, downloading your course materials may result in loss of certain interactive elements.

Q: Do I need a qualification to enroll in the Advanced Certificate in Regulatory and Financial Crime Compliance (Singapore)?

The courses are open to anyone who is interested in pursuing a career in compliance and AML. However, the content of the programme requires students to possess

  • a diploma or degree in any discipline
  • some prior working experience in a financial institution


Q: Is the advanced certificate a pathway to the diploma for Singapore?

In Singapore, candidates who have successfully completed the ICA Advanced Certificate in Regulatory and Financial Crime Compliance will gain direct entry into the ICA Diploma programmes. The alternative is a minimum of three years direct compliance experience.

Exceptions to the entry criteria will be made on a case by case basis. We encourage candidates to send in a copy of their resume for our course director to assess on eligibility. 


Q: What are the differences between the specialist modules for the Advanced Certificate in Regulatory and Financial Crime Compliance (Singapore)?


The Monitoring, Surveillance and Testing Executive is responsible for conducting routine compliance checks across people, processes, and technology platforms. He/She conducts regular monitoring and surveillances across trade, transaction, and operational activities to detect possible compliance breaches. He is required to perform manual reviews and utilize automated monitoring facilities to identify suspicious activities, assist in investigations, and support the implementation of corrective measures. He also tests the organization’s compliance systems and detects potential compliance breaches.



The Compliance Advisory Executive is responsible for supporting the provision of compliance-related advisory to organizational stakeholders. He/She supports the maintenance of compliance frameworks by keeping abreast of developments in industry regulations and trends to ensure appropriate coverage. He liaises with stakeholders to communicate current, new and changing compliance and regulatory matters and how they link to the organization’s context. He supports in the conduct of training, and development of communication material, to allow for the practice and maintenance of compliance within the organization.


Financial Crime (relating to AML/CFT):

The Financial Crime Compliance Executive is responsible for executing financial crime risk management and regulatory compliance activities according to policies. He/She supports the implementation and maintenance of Financial Crime Compliance (FCC) controls, including taking responsibility for collaborating with various stakeholders to conduct regular monitoring of financial crime indicators. He supports the execution of corrective actions to address compliance breaches. He also supports the production of regulatory submission materials to meet reporting needs.


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© International Compliance Training Academy Registration number: 200706149E Period of registration: 12/3/2021- 11/3/2025.