Serona Woo Course Director
Serona is a seasoned global trainer with over 16 years of working experience and expertise covering Sales and Retail Lending, Credit Risk, Training, Fraud and Legal, Internal and External Audit, Credit Bureau, Collection and Recovery. Specialized technical skills in retail banking and commercial banking covering Global Standard Customer Due Diligence, Know Your Customer and Managing Financial Crime Risk.
She delivered global training programs to banking professionals spanning over 20 countries globally as certification path for their respective roles in Retail Banking and Commercial Banking covering various countries such as China, Hong Kong, Taiwan, Singapore, Malaysia, Thailand, Indonesia, India, Sri Lanka, Maldives, Pakistan, Bangladesh, UAE, Bahrain, Qatar, Jordan, Lebanon, Oman, Kenya, Tanzania, Botswana, Mauritius and Uganda. Well versed with the business model, culture and banking infrastructure in Asia Pacific Region, Middle East and Africa.
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