ICT | Complaints Policy and Procedure | ICT

ICT Complaints Policy and Procedure


We are committed to providing a high quality service to all our students.  When something goes wrong we need you to tell us about it, so that we can put things right.  Complaints help us to improve our standards.

 

Complaints Procedure

 

1. What is a complaint?

This is any expression of dissatisfaction with the service provided.

 

2. Who should I complain to?

You should raise your complaint with:

ICT Program Managers

ICT

Wrens Court

52-54 Victoria Road

Sutton Coldfield

Birmingham

B72 1SX

Email: ICT.PM@int-comp.com

Phone: +44 (0)121 362 7501

 

3. How will you deal with my complaint?

Unless we can resolve your complaint immediately we will:

  • Acknowledge your complaint within two working days of receipt and we will advise you of the name of the person who will be dealing with your complaint.
  • We will record your complaint on our central register and open a file for your complaint.
  • We will then investigate your complaint, which should take no more than 10 working days.  If we need any additional information from you, we will ask for it at this stage.
  • We will send you a detailed reply to your complaint and any suggestions for resolving the matter, where applicable.
  • If after the above process has been carried out and you are still not satisfied with the outcome, you will be entitled to request an independent review by a nominated senior representative from ICT.

 

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Tel: +44 (0)121 362 7534

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